8400 Privacy Policy - Malaysia User Data Protection

Information We Collect

When you register and use the 8400 platform, we collect several categories of information to enable our services to function properly and securely. The following types of information are collected:

Account information: Username, email address, phone number, and encrypted password provided at registration.
Device and browser information: Device type, operating system, browser version, IP address, and general usage data that help us optimise your mobile experience.
Payment information: Transaction data in MYR (RM), including deposit and withdrawal records processed through local payment methods. We do not store full card numbers — sensitive payment data is handled by recognised payment providers.
Cookies and digital trackers: Small files stored on your device to recognise your login session, retain your language preference, and keep navigation running smoothly.
Usage data: Pages visited, session duration, clicks, and in-platform actions that help us understand how users interact with 8400.

A Kuala Lumpur user accessing the 8400 online casino platform securely on mobile — All user data on the 8400 platform is protected with SSL encryption.

Why This Information Is Used

Identity Verification

Ensuring that only verified registered users can access their accounts and carry out transactions in MYR (RM) securely.

Mobile Experience Improvements

Usage data helps us identify technical issues and ensure the 8400 platform runs smoothly across all device types.

Transaction Security

Payment information is used solely to process deposits and withdrawals, and to detect suspicious activity in order to protect user accounts.

Platform Communications

Your email address and phone number are used to send account notifications, transaction confirmations, and service-related updates from 8400.

Cookie Usage & Session Tracking

The 8400 platform uses cookies for technical purposes essential to basic website operation. This includes maintaining your login session so you do not need to sign in again each time you visit a new page, as well as saving your language preferences and display settings.

We also use analytics cookies that collect anonymised data to help us understand overall usage patterns. This data does not identify you personally — it is used solely to improve platform performance.

You can manage your cookie settings through your browser. However, disabling technical cookies may affect login functionality and navigation within the 8400 platform.

Data Storage & Security Measures

All user data is stored on SSL-encrypted servers. Passwords are stored in hashed form using a secure algorithm and cannot be read by anyone, including 8400 staff.

Access to user data is granted only to personnel who require it for operational, technical support, or regulatory compliance purposes. All internal access is logged and monitored on a regular basis.

Data is retained for as long as your account remains active. Upon account closure, data will be kept for the period required by applicable legal or regulatory obligations before being securely deleted.

A Kedah VIP user accessing their account with enhanced security on the 8400 entertainment platform — User account security is a priority across every aspect of the 8400 platform.

Sharing Information with Third Parties

8400 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. User information is only shared in the following limited circumstances:

Payment providers: Transaction details are shared with approved payment providers solely for the purpose of processing deposits and withdrawals in RM. These providers are governed by their own privacy policies and strict data protection standards.
Legal requirements: Information may be disclosed to the relevant authorities if required by Malaysian law or a valid court order.
Technical service providers: Technical infrastructure providers that help operate the 8400 platform may have limited access to system data, subject to strict confidentiality agreements.

In all of the above cases, we ensure your information is protected and used only for the stated purposes.

Your Rights as a User

As an 8400 platform user, you have the following rights regarding your personal information:

Right to Access

You may request a copy of the personal information we hold about you at any time by contacting customer support.

Right to Rectification

If any information we hold about you is inaccurate, you have the right to request an immediate correction through your account settings or by contacting support.

Right to Erasure

You may request the deletion of your account and personal data, subject to applicable regulatory requirements and mandatory transaction record retention.

Right to Restriction

You may request that the processing of your data be restricted under certain circumstances, such as when the accuracy of the data is in dispute.

To exercise any of the rights above, please contact 8400 customer support by email at [email protected]. We will process your request within a reasonable timeframe.

Policy Changes & How to Contact Us

8400 reserves the right to update this privacy policy from time to time to reflect changes in service practices or regulatory requirements. Users will be notified of any material changes via email or an in-platform notice.

We encourage you to review this page periodically to stay informed about how we manage your personal information. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.

If you have any questions about this privacy policy or wish to exercise your rights, please contact the 8400 support team by email at [email protected]. You may also refer to our FAQ page for answers to common questions about privacy and account security.

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